Frequent Questions

Begin online to make selections, provide the required information, sign documents and pay securely. Our local care team is available to answer questions, and we coordinate transportation into our care after the arrangement is completed.

We keep pricing transparent by focusing on direct cremation, operating our own crematory and avoiding unnecessary add-ons. Online arrangements reduce overhead while our local team maintains a documented chain of care. Optional merchandise and any additional fees are disclosed before payment.

Because we own and operate our own crematory, your loved one is transported directly into our care. From the moment they are in our care, we begin a series of identifications and markers that stay with your loved one throughout the process.

We serve Broward, Palm Beach and Miami-Dade counties. Arrangements are completed online. Cremated remains may be mailed to an eligible U.S. address or picked up by appointment at our care center. Availability and any additional charges are confirmed before payment.

We return your loved one’s cremated remains to any US postal address via USPS Priority Mail Express. We cannot mail to a P.O. Box. Signature is required. You may also make an appointment and pick up the cremated remains at our Care Center. Shipping outside of the State of Florida is available for an additional fee.

Yes. You can document your direct-cremation wishes and, if eligible, choose a licensed advance-planning option. Begin online to review the available path and pricing.

Absolutely. There's a fee of $150 for in person delivery of your loved one, by a team member of Atlantis. You may also save the $150 by picking up the cremated remains in person at our Care Center.

Yes. Atlantis offers a secure advance-planning path for eligible families who want to document their wishes and pre-fund direct cremation. Begin online to review the available options and pricing.

Cremations typically take two weeks, excluding weekends. A doctor must sign the death certificate. After the certificate has been signed, the County Medical Examiner's Office must review the death certificate and issue a permit authorizing the cremation. This process cannot be expedited. If the person is at the Medical Examiner's Office, then cremation takes place sooner. Once the death has been registered and all the permits and authorizations received, we may proceed with the cremation and ordering of the death certificates.

Option one (online):     www.vitalchek.com  

Option two (in person): Your local County Health Department

We notify Social Security of your loved one's passing. However, you must contact them directly if you are entitled to any benefits.

Atlantis completes arrangements online so families can make selections, provide information, sign documents and pay securely from home. This efficient process helps keep the $995 package price clear while our local care team remains available to answer questions.

A private family goodbye may be available before cremation for an additional fee. This option allows up to five people 30 minutes at our crematory and must be scheduled in advance. Availability and pricing are confirmed before payment.